Support

As a client of 247 Networks, we would have a remote agent installed, however, sometimes the remote agent may be missing or accidentally removed – below is the link to download our temporary On-Demand agent:

Download: 247 OnDemand Agent

Important: 247 Networks will never ask you for your password – if in doubt, please call our office at 604-592-2473 or 1-888-881-2473 to confirm legitimacy of the request from our System Analysts.

Sometimes one way of connecting may not work due to incompatibility or a security system blocking access. When this occurs, our System Analysts may direct you to the following link:

Remote Access: Remote Access Link

Important: 247 Networks will never ask you for your password – if in doubt, please call our office at 604-592-2473 or 1-888-881-2473 to confirm legitimacy of the request from our System Analysts.

If for some reason the first two methods do not work, our System Analysts may refer you to download a third party software called TeamViewer. Below is the link to download:

Download: TeamViewer Access

Important: 247 Networks will never ask you for your password – if in doubt, please call our office at 604-592-2473 or 1-888-881-2473 to confirm legitimacy of the request from our System Analysts.

If you are a client who has an active support agreement with 247 Networks, you will have 24×7 access to our support team. (Overtime or After-Hour charges may apply).

You can e-mail us a support inquiry at service [at] 247networks.ca or call us directly at 1-888-881-2473 or 604-592-2473 to generate a support ticket. If you already have a support ticket number, you can reply directly to the ticket or call us for more information.

Yes.

Our office is closed after 5:00PM PST, Monday through Friday. We are also closed on weekends and Canadian statutory holidays. However, in case of emergencies, please call us at 1-888-881-2473 or 604-592-2473 and listen carefully to the prompts.

Following the instructions on the prompt for overtime approval and work will automatically alert our on-call System Analyst to respond to an emergency.

Yes, currently only primary contacts may have access to view all support tickets. If you have been assigned client portal credentials, you may login here:

Client Portal: Client Portal Access

Absolutely, yes we do.

You can do so through our sister company, Cloudgaroo Web Solutions.